The program
The Upstate Exotics VIP text club is a mobile messaging program run by Upstate Exotics LLC using springbig, a loyalty and messaging platform. Members receive text messages about deals, new drops, events and their rewards points, along with account notifications such as sign-up confirmations and points updates.
Quick version: reply STOP to any message to leave. Reply HELP for help. Message frequency varies. Message and data rates may apply. Joining is never required to shop with us.
How you join
You can join by entering your name and mobile number in the "Join VIP" form on this website, by signing up at the counter in the store, or by any text-to-join keyword we advertise. Joining is a two-step process: you provide your number and check the consent box, then confirm by text. You must be 21 or older to join.
When you join, this is what you agree to, in the words of the sign-up form: "By providing your mobile number and checking the box provided, you consent to receive account notification text messages and calls, including via an automatic telephone dialing system or prerecorded or artificial voice, from springbig on behalf of Upstate Exotics LLC. Message frequency may vary. Standard per-minute call and message rates may apply. Consent is not required as a condition of purchasing any goods or services."
Message frequency and cost
Message frequency varies. In a typical week you may receive a few messages about deals plus any account notifications, such as a points update after a purchase. Message and data rates may apply depending on your mobile plan. Upstate Exotics does not charge you for the program, but your carrier may charge for texts under your plan.
How to opt out
Reply STOP to any message from the program. You will get one final text confirming you have been unsubscribed, and no further messages will be sent. If you ever want back in, you can rejoin through the website form or at the store.
You can also ask us to remove you in person, by calling (716) 205-8506, or by emailing [email protected]. Opting out of texts does not close your rewards account or delete your points, unless you ask us to.
Getting help
Reply HELP to any message for support information. You can also email [email protected] or call (716) 205-8506 during store hours.
Your phone number and your privacy
Your name, mobile number and rewards activity are shared with springbig so it can send the messages and track your points. springbig acts as our service provider and may only use your information to run the program for us. We do not sell mobile numbers, and we do not share them with anyone else for their own marketing. Mobile opt-in information and consent will not be shared with third parties for marketing purposes.
springbig's own terms and conditions and privacy policy also apply to the messaging service. Everything else about this website is covered by our Privacy Policy.
Carriers
The program is supported by major US carriers. Carriers are not liable for delayed or undelivered messages. If you change or cancel your mobile number, please let us know or text STOP first so messages do not go to the next person who gets that number.
Changes
We may update these terms as the program or the law changes. The date at the top changes when we do. Last updated September 7, 2026.
Also see: Privacy Policy · Terms of Use